CANCELLATION/MISSED APPOINTMENT POLICY

Cancellations and appointment changes must be made through the online booking portal, available 24/7. Unless special arrangements have been made in advance, the clinic does not conduct bookings via email, text, or phone.

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Appointments cancelled on short notice negatively impact both patient care and clinic efficiency. After researching other chiropractor and acupuncture office policies for missed appointments and late cancellations, our policy is very fair by comparison.

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• Regular 20-minute appointments cancelled with less than 4 hr notice will be charged the FULL FEE for the missed appointment.

• New patient appointments missed will be charged a $70 no-show fee to be paid before re-booking.

• 30-minute and 1-hour consultations require 24 hr notice for cancellation, or will be charged the FULL FEE for the missed appointment.

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To further assist new patients, we offer FREE automated appointment email/text reminders. Booking confirmations are issued at the time of booking to the email on file. Email reminders are sent 1 day before. Text reminders are sent out 2 hours before the scheduled appointment. 

 

Please ensure your patient profile online has your up-to-date cell phone number, email address, and credit card number. Please ensure emails from the clinic are not going to your spam folder, as invoices for services will be sent there for tax purposes. You can update your information anytime through the online booking portal available 24/7.

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Missed appointments are not eligible for reimbursement from insurance providers.