CANCELLATION/MISSED APPOINTMENT POLICY
Cancellations are to be made through the online booking portal available 24/7.
Appointments canceled on short notice negatively impact both patient care and clinic efficiency. After researching other professional's office policies for such situations, by comparison, our policy is very fair as most offices require 24 hours.
Regular 20-minute appointments canceled with less than 4 hours notice will be charged the full fee for the missed appointment.
New patient appointments missed will be charged a $100 no-show fee to be paid before re-booking.
30 minute and 1-hour consultations require 24 hours notice for cancellation or will be charged the full fee for the missed appointment.
To further assist new patients, we offer FREE automated appointment email/text reminders. Please ensure the clinic has your up-to-date cell phone number, email address, and ensure emails from the clinic are not going to your spam folder. This information can be updated anytime through the online booking portal available 24/7.
Missed appointments are not eligible for reimbursement from insurance providers.